Warranty

Welcome to Sunz, where our exceptional warranty services go hand in hand with our commitment to top-notch customer support. We strive to ensure that your experience with us is nothing short of satisfactory.

How Long Does the Warranty Last?

Our warranties vary from 1 year to up to 5 years, depending on the product. This warranty applies when the product is installed and used according to the manufacturer's guidelines. The specific warranty period for each product is detailed on the respective product page.

What Does the Warranty Cover?

Our warranty covers any defects in materials or workmanship. If a defect is found, we will replace the product at no additional cost to you. This extensive coverage reflects our dedication to giving you confidence in both our service and our products, providing one of the most comprehensive warranties available online.

Receiving Your Product

Once you receive your product, please inspect it within 7 days of delivery. If you notice any issues, contact us via email or report it through our Warranty Form page. After receiving your notification, return the product for inspection to confirm the issue. We will provide detailed instructions for the return process; please do not send products back without first receiving guidance from our team.

We are committed to working with you to resolve any concerns. Your satisfaction is our priority, and in the rare event that an issue arises, our ethical standards and exceptional customer service have earned us praise from our customers.

Warranty Terms and Conditions

The warranty is valid when a product is installed and used according to the provided instructions. It does not cover issues resulting from improper installation. Any aesthetic concerns, such as color and fitting, should be reported before installation. For products requiring electrical installation, the warranty is void if installed by an unqualified person. We may request proof of qualified electrical installation, such as an Electrical Safety Certificate.

We are not liable for direct or consequential damages, losses, or expenses resulting from misuse or incorrect installation and operation of a product. If a warranty service call is made and no fault is found, or if the issue is due to improper installation or use, the customer may be responsible for a call-out service fee and/or repair costs.